PRIVACY AND SECURITY POLICY

All services provided in our store belong to and are operated by Hakiki Ürün E-Ticaret A.Ş., registered at Sırapınar Mah. Beykoz Cad. No:182 Çekmeköy/Istanbul.

Our company may collect personal data for various purposes. Below, it is explained how personal data is collected, processed, and protected.

Through membership registration or by filling out various forms and surveys on our store, members provide certain personal information about themselves (such as name and surname, company information, phone number, address, or email) that is collected by our store as required by the nature of the service.

Our company may occasionally send campaign information, notifications about new products, and promotional offers to its customers and members. Members can choose whether or not to receive such information during registration, and later this preference can be changed through their account settings after login or via a link provided in the informational message they receive.

During the approval process carried out through our store or via email, the personal information submitted electronically by our members will not be disclosed to third parties outside the purposes and scope defined in the “User Agreement” with our members.

To identify system issues and resolve potential problems or disputes related to the services provided, our company records and uses members’ IP addresses. IP addresses may also be used to generally identify users and gather comprehensive demographic information.

Our company may also use the requested information directly for marketing purposes, either by itself or in collaboration with partners, beyond the purposes and scope specified in the Membership Agreement. Personal information may also be used to contact the user when necessary. The information requested by our company, provided by the user, or obtained through transactions on our store may also be used by our company or its partners, without revealing the identity of members, for statistical evaluations, database creation, and market research, even outside the purposes and scope defined in the “Membership Agreement”.

Our company commits to keeping confidential information strictly private, treating it as a duty of confidentiality, and taking all necessary measures to ensure confidentiality and prevent unauthorized use or disclosure of all or part of the confidential information.

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CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders making purchases through our e-commerce sites. Your credit card information is never stored in our system.

When you enter payment details, to confirm that you are on a secure site, check two things: a key or lock icon at the bottom of your browser. This indicates a secure internet page, and all information is encrypted. This information is used only for transaction purposes and according to your instructions. Credit card information is encrypted using the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for verification, independent of our e-commerce sites. If the card is approved, the transaction proceeds. Since no information about the card is visible or stored by us, it cannot be accessed by third parties under any circumstances.

The reliability of payment, billing, and delivery information for orders placed online with a credit card is verified by our company against Credit Card Fraud. Therefore, customers placing their first order must have their financial and address/phone information confirmed before the order can proceed. For verification, we may contact the credit card owner or the relevant bank.

All information provided during membership is accessible and editable only by the member. By keeping your login credentials secure, no one else can access or modify your information. Membership transactions are conducted within a 128-bit SSL security zone, an internationally recognized encryption standard that is practically unbreakable.

Having contact details such as an email and a physical address listed on e-commerce sites increases trustworthiness. We recommend noting all phone/address information of the store from which you plan to purchase, and if unsure, confirming by phone before placing an order. All our e-commerce sites display full company information and addresses.

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MAIL ORDER CREDIT CARD INFORMATION SECURITY

Credit card and identification information sent to us via mail order will be kept confidential according to our company’s privacy principles. These details are retained for 60 days to resolve potential disputes or objections related to credit card charges, and are then securely destroyed. Any unauthorized charges beyond the confirmed mail-order payment may be disputed with the bank without risk.

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THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may link to other websites. Our company is not responsible for the privacy practices or content of these sites. Advertisements on our site are distributed to users through our advertising partners. The principles of this Privacy Policy apply only to our store and do not cover third-party websites.

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EXCEPTIONS

Our company may disclose user information to third parties under limited circumstances, beyond the provisions of this Privacy Policy, including but not limited to:

• Compliance with laws, regulations, decrees, or legal authorities;

• Fulfilling obligations under the Membership Agreement or other agreements with users;

• Responding to inquiries or investigations from authorized administrative or judicial authorities;

• Protecting users’ rights or security when necessary.

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EMAIL SECURITY

Do not include credit card numbers or passwords in emails sent to our Customer Service regarding orders. Email contents may be visible to third parties. Our company cannot guarantee the security of information transmitted via email under any circumstances.

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BROWSER COOKIES

Our company collects information about users visiting our store and their use of the website through technical communication files (cookies). These small text files, sent to the user’s browser, store data in memory and facilitate website usage.

Cookies help determine site traffic, the purpose and frequency of visits, the duration of visits, and assist in producing dynamic advertisements and content for users. Cookies do not extract personal information from your browser or email. Most browsers accept cookies by default, but users may configure their settings to block cookies or receive a notification when they are sent.

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Our company may update this Privacy Policy at any time, either by posting it on the site or sending it electronically. Changes take effect on the date they are published.

For any questions or suggestions regarding our Privacy Policy, you may email info@hakiki.tr.

Company Contact Information:

• Company Name: Hakiki Ürün E-Ticaret A.Ş.

• Address: Sırapınar Mah. Beykoz Cad. No:182 Çekmeköy/Istanbul

• Email: info@hakiki.tr

• Phone: 02166294455